Blog

julio 21, 2023

A Service Desk’s Continual Service Improvement

One of the questions I most frequently receive when providing ITIL consultancy is: If I follow all the phases of the ITIL lifecycle to deliver an IT service in my environment, it should work perfectly for my organization’s conditions, so why do I need continual improvement?

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junio 30, 2023

Microsoft 365 Copilot: Incorporating ChatGPT to Enhance Your Office Suite

In this era of constant digital transformation and AI development, Microsoft has developed new tools and features to enhance our efficiency and productivity and make better decisions in our daily activities.

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junio 1, 2023

Are Dynamics 365 and Microsoft Azure the same?

While Dynamics 365 offers business solutions for enterprise management, Microsoft Azure focuses on providing a comprehensive and flexible cloud infrastructure platform for the development, deployment, and management of enterprise applications and services.

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mayo 30, 2023

Causes behind poor Help Desk performance

When we start working with a new client, they often come from having an internal Help Desk or one managed by another vendor. There are many situations that drive the need for a change, but the most common is the perception by users or the business of poor service.

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abril 30, 2023

Is it a good idea to outsource part of my IT operations?

For this article, we will use the example of the Service Desk and we will try to use exploratory questions and possible answers to detonate an introspection that will hopefully culminate in the best decision possible for our organization and our IT department: Should I outsource my Help Desk?

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marzo 30, 2023

Business Intelligence and Data Analytics to improve business efficiency

In this article we will talk about best practices for implementing business intelligence and data analytics in a company including identifying targets, selecting appropriate tools and training staff.

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marzo 14, 2023

7 trends in business apps development

The rising demand for advanced technological solutions for the new (and increasingly demanding) business challenges we face today has made business apps crucial tools for business growth.

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marzo 9, 2023

IT Nearshore in Mexico: The Most Attractive Option for Foreign Companies

Nearshoring is precisely the link between a foreign company and a company that is subcontracted to provide services with an unbeatable geographical proximity.

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febrero 1, 2023

Effective Techniques for Requirements Gathering

Speaking of development in Mexico, we can infer that many systems development projects, even projects in general such as ERP or CRM implementations, fails because they do not adequately define, specify, and manage the requirements.

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