Near Contact. How can Data Analytics help a business?

julio 22, 2022
/Blog - Data Analytics

How can Data Analytics help a business?

Businesses have continued to embrace the use of data analytics for its many benefits. The rich variety of data that enterprises generate contains valuable insights, and data analytics is the way to unlock them. Data analytics allows your business to obtain valuable insights while saving time and effort. Data can help businesses better understand their customers, improve their advertising campaigns, personalize their content, and improve their bottom lines. Here are the benefits of data analytics to your business.

Informed Business Decision-Making

A key benefit of data analytics to your business is the ability to inform and justify key business decisions. This is usually done in two steps. First, predictive analytics can help suggest what might happen in the future, based on collected data, while prescriptive analytics can then be used to indicate how your business should react to these forecasted changes.

For instance, your business can change product offerings and pricing based on customer data. E-commerce giants like Amazon usually customize product recommendations shown to returning customers based on what they have bought in the past and the items sitting in their virtual shopping basket.

Personalize Customer Experience

Businesses collect customer data from various channels, including physical retail, e-commerce, and social media. By using data analytics to create comprehensive customer profiles from this data, businesses can gain insights into customer behavior to provide a more personalized experience.

For instance, think of a retail clothing business that has an online and physical presence. The company could analyze its sales data together with data from its social media pages and then create targeted social media campaigns to promote its e-commerce sales for product categories that the customers are already interested in.

Improve Internal Processes

Through data analysis, business operators can get a clearer view of what they are doing efficiently and inefficiently within their organizations. When a problem is identified, professionals with an analytics background are capable of answering crucial questions, such as:

  • What is the cause of the problem? (Reports)
  • Why did it happen? (Diagnosis)
  • What will happen in the future (Predictions)
  • What is the best way forward (Recommendations)

Data analytics will help you answer these questions and have confidence that you’re moving forward with the best approach. Data has the capability to improve any business process, whether it’s streamlining the communication in your supply chain or improving the quality and relevance of your offerings.

Encourage Innovation and Product Development

When a company decides on a new innovation or product development, they would usually first look at the customer to establish what fts and what would work. Previously, this was done through guesswork or with little internal analytics or feedback. With data analytics so advanced these days, it makes identifying what the customer really wants much easier and more accurate. It gives logical reasoning and key solid data to back on the product development, which in turn increases the return on investment and keeps client loyalty long-term.

More Effective Marketing

When you understand your audience better, you can market to them more effectively. Data analytics also gives you useful insights into how your campaigns are performing so that you can fine-tune them for optimal outcomes.

Using the right data analytics tools, you can gain insights into which audience segments are most likely to interact with a campaign and convert. You can use this information to adjust your targeting criteria either manually or through automation, or use it to develop different messaging and creativity for different segments. Improving your targeting results in more conversations and less ad waste.

Mitigating Risk and Fraud

Security and fraud analytics usually aims to protect all physical, financial, and intellectual assets from misuse by internal and external threats. Effcient data and analytics capabilities deliver optimum levels offraud prevention and overall organizational security. Deterrence usually requires mechanisms that allow companies to quickly detect potentially fraudulent activities and anticipate future activity, as well as identify and track perpetrators.

Use of statistical, network, path, and big data methodologies for predictive fraud propensity models leading to alerts ensures timely responses triggered by real-time threat detection processes and automated alerts mitigation. Data management alongside efficient and transparent reporting of fraud incidents can result in improved fraud risk management processes in your business. Also, integration and correlation of data across the enterprise can offer a unified view of fraud across various lines of business, products, and transactions.

Accurate Measure of Campaign ROI

Attribution has long been a major challenge for marketers. Advanced analytics tools usually help measure the impact of all campaigns, communications, and tactics that contributed to convertinga customer. These insights give organizations a framework for future strategies: What channels, actions, and content were most or least effective. The insights also help companies make better budgeting decisions.

Increases Work Efficiency

Data analytics helps look into large amounts of data quickly and display the information in a formulated manner to help achieve specific organizational goals. It encourages a culture of efficiency and teamwork by allowing the managers to share the insights from the analytics results with the employees.

The gaps and improvement areas within the company become evident and actions can be taken to increase the overall efficiency of the workplace thereby increasing productivity.

Track Customer Behavior Changes

In today’s business world, customers have a lot to choose from. If organizations do not pay attention to consumer needs and expectations, they will soon find themselves in a downward spiral. Consumers often change their minds as they face new information and product offerings.

Due to a large amount of customer data, it is almost impossible for organizations to understand all changes in customer data without using analytics.Analytics gives you information about what your market thinks and whether there have been any changes over a specific period. Therefore, responding to changes in customer behavior can provide an essential opportunity for companies to react more quickly to market changes.

At Near Contact, we solve complex business problems through innovative services and products. Data-driven companies are companies that relentlessly measure and monitor the pulse of the business and are doing so in a continuous and often automated manner. We offer data analytics that enables companies to start their own practice or execute complete projects. Contact us to learn more information

About Near Contact

Specializing in digital transformation, software development, and mobile apps, Near Contact attracts and retains the top talent from across Mexico to support US enterprises and service providers. With over 20 years’ experience matching the right talent for each client and project, Near Contact’s flexible, hybrid outsourcing model offers fast access to a highly-skilled, scalable resource pool—delivering your project, your way.

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