Openser is our proprietary service management tool part of our Help Desk offering and is also available stand alone.

Openser supports the following ITIL based processes:

  • Incident Management
  • Request Fulfillment Management
  • Problem Management
  • Change Management
  • CMDB

Our service management tool has been designed with knowledge and experience product of over 25 years providing Help Desk services that translates into a streamlined tool focused on the most important aspects of providing world-class support such as:

  • Ticket console
  • Workflows
  • SLA rules and notifications
  • Advanced reporting capabilities
  • Integrations with other tools
  • Customer satisfaction measurement

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We solve complex business problems through innovative IT services and products; delivering value while getting IT done, no matter the challenge.

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