Products

Openser

Openser is our proprietary service management tool part of our Help Desk offering and is also available stand alone.

Openser supports the following ITIL based processes:

• Incident Management
• Request Fulfillment Management
• Problem Management
• Change Management
• CMDB

Our service management tool has been designed with knowledge and experience product of over 25 years providing Help Desk services that translates into a streamlined tool focused on the most important aspects of providing world-class support such as:

• Ticket console
• Workflows
• SLA rules and notifications
• Advanced reporting capabilities
• Integrations with other tools
• Customer satisfaction measurement